Privacy Policy

Privacy and Data Protection

This privacy policy explains how we collect, use, protect, and share your personal information when you use our website and financial planning consultation services.

We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with Australian privacy laws.

Information We Collect

We collect information that you provide directly and information that is automatically gathered through your use of our services.

Personal Information You Provide

• • Name, email address, phone number, and postal address for communication and service delivery
• • Financial information including income, expenses, assets, and financial goals for consultation purposes
• • Payment information including credit card details for subscription billing (processed securely by third-party providers)
• • Communication preferences and feedback about our services to improve service quality

Automatically Collected Usage Data

• • Website interaction data including pages visited, time spent, and navigation patterns
• • Technical information including IP address, browser type, device information, and operating system
• • Cookie data and similar tracking technologies for website functionality and analytics

How We Use Your Information

We process your personal information for legitimate business purposes related to providing financial planning services:

• • Providing personalised financial planning consultations and ongoing support services
• • Communicating with you about appointments, service updates, and relevant financial information
• • Processing payments and managing subscription billing for our services
• • Improving our website functionality and service quality through analytics and feedback analysis
• • Complying with legal obligations and regulatory requirements applicable to financial services

Legal Basis for Processing

Under Australian privacy law and international regulations, we process your data based on:

We process your data on the basis of consent and legitimate interest.: Consent / Legitimate Interest

• • Consent — you have explicitly agreed to our data processing for specific purposes
• • Contract performance — processing is necessary to deliver the services you have subscribed to
• • Legitimate interests — for business operations, fraud prevention, and service improvement

Information Sharing and Disclosure

We do not sell your personal information. We may share your data in limited circumstances:

• • With trusted service providers who assist in delivering our services (payment processors, cloud storage providers)
• • When required by law, court order, or to comply with regulatory investigations
• • To protect our rights, property, or safety, or that of other users or the public
• • In connection with a business sale, merger, or acquisition (with appropriate privacy protections)

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Security measures include encryption, secure servers, access controls, regular security audits, and staff training on privacy protection.

Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy and as required by applicable law.

Retention periods vary based on data type, legal requirements, and business needs, typically ranging from 3-7 years for financial records.

Your Privacy Rights

You have several rights regarding your personal information under Australian privacy law:

• • Right to access and obtain copies of your personal data we hold
• • Right to correct inaccurate or incomplete personal information
• • Right to request deletion of your personal data in certain circumstances
• • Right to restrict processing of your personal data under specific conditions
• • Right to receive your data in a portable format for transfer to another provider
• • Right to object to certain types of data processing based on legitimate interests
• • Right to withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided below. We will respond within required timeframes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and analyse usage patterns.

Our cookie usage includes essential cookies for website function, analytics cookies for performance measurement, and marketing cookies for advertising purposes.

You can control cookie preferences through our cookie consent tool and your browser settings.

Children's Privacy Protection

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age.

18+ only

International Data Transfers

We may transfer your personal information to trusted partners located outside Australia for specific business purposes such as cloud storage or payment processing.

International transfers are protected by appropriate safeguards including contractual protections and adequacy decisions where applicable.

Privacy Policy Changes

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements.

Significant changes will be communicated through email notification to registered users and prominent website notices.

Privacy Contact Information

For privacy-related questions, concerns, or to exercise your rights, please contact us: